FAQ
You've got questions,
we've got answers.
What if I’m late?
Unfortunately, if you’re late for your lesson, the clock is still running. We typically schedule sessions back-to-back, so even if we get a late start, we still need to be back at the dock on time to pick up our next clients. That’s why we always suggest that clients ARRIVE 30 MINUTES EARLY to their session. If you are late to a session or miss it entirely, you will still be charged the full amount.
Is it ok if I’m just a beginner?
That’s fine! While we can teach people of all ages, skill levels, shapes & sizes, our specialty is working with people who have either never tried, or tried unsuccessfully to get up on a board. We have a 90% success rate for teaching people to get up on a wakesurf board their first time out with us, as long as they’re willing to put in the time (we need an average of 20-45 minutes to say we’ve tried everything) and the effort to try.
What if the weather forecast doesn’t look good? Do you have an inclement weather policy?
Our inclement weather policy is simply that all sessions will proceed as scheduled unless conditions are hazardous. That means that we’ll ride rain or shine, in calm water or choppy. We will cancel/reschedule sessions only based on our driver’s discretion, and generally only in the event of lightning or extraordinarily rough water. That said, our drivers/instructors are pretty knowledgeable about reading weather reports, so if you have a concern when scheduling, just ask. Our cancellation policy is set up to give you ample time to reschedule based on the forecast.
What should I wear?
What you wear is really up to you, but choosing something comfortable and practical is your best bet. For guys, we recommend wearing boardshorts and a t-shirt onto the boat. Most women prefer to wear shorts and a t-shirt over a bathing suit. Two-piece bathing suits work fine, although if you have a pair of boardshorts or running shorts to wear over your bottoms while you’re in the water, that’s usually a good idea. If your lesson is scheduled early in the morning or later in the evening, a sweatshirt is a great idea. Sunglasses, hats, and sweatpants are optional, but worth considering based on the weather. You will be asked to remove your shoes before getting into the boat (you’ll bring them aboard with you), so sandals or flip-flops work the best.
Can I change when I get there?
Yes, there are restrooms on site, but please allow extra time to get changed as the session starts at the booked time.
What should I pack?
We’d recommend the following:
Swimsuit (something that won’t fall off in the water)
Towel
Sweatshirt (morning/evening/chilly day)
Liability Waiver (each person MUST fill one out online)
Water/Drinks/Snacks
Sunscreen!
How far in advance should I book my session?
Generally, if you call a week or so in advance, you have a pretty good chance of getting the day/time you want. That’s not a guarantee, so if there’s a day or time that you MUST have, be sure to call as soon as you know what it is.
What time of day is it best to schedule my lesson?
That all depends on what you’re looking to get out of the lesson. If your biggest priority is improving on a wakesurf board, the earlier in the morning you schedule your lesson, the better the odds of getting calm water. Many people make the mistake of choosing the warmest part of the day over the calmest time of the day, but trust us when we say that water quality is far more important if you’re truly interested in improving on a wakesurf board. The general rule of thumb (although never a guarantee) is that the best water conditions occur between 7am and 11am on the weekdays, and 6am and 10am on the weekends. As the sun comes out and things warm up, the breeze will usually follow (creating rougher water), and the boat traffic will greatly increase (creating substantially rougher water).
Mornings and evenings are best suited for wakesurfing (still VERY fun, even in rough water) or cocktail cruises as the water can be a bit too rough in the afternoon to wakeboard.
PRIVACY POLICY
Last updated October 01, 2025
This Privacy Notice for Dutch Four Holdings LLC (doing business as Rincon Wakesurf Charters) ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
* Visit our website at https://rincon-wakesurf-charters.webflow.io or any website of ours that links to this Privacy Notice
* Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at jondean01@gmail.com.
SUMMARY OF KEY POINTS
This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.
What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information?
We do not process sensitive personal information.
Do we collect any information from third parties?
We do not collect any information from third parties.
How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
In what situations and with which parties do we share personal information?
We may share information in specific situations and with specific third parties.
How do we keep your information safe?
We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.
What are your rights?
Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
How do you exercise your rights?
The easiest way is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
4. HOW LONG DO WE KEEP YOUR INFORMATION?
5. HOW DO WE KEEP YOUR INFORMATION SAFE?
6. DO WE COLLECT INFORMATION FROM MINORS?
7. WHAT ARE YOUR PRIVACY RIGHTS?
8. CONTROLS FOR DO-NOT-TRACK FEATURES
9. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
10. DO WE MAKE UPDATES TO THIS NOTICE?
11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide when you express interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
* Names
* Phone numbers
* Email addresses
Sensitive Information. We do not process sensitive information.
Payment Data. Payment information is processed by Stripe. You may find their privacy notice here: https://stripe.com/privacy.
2. HOW DO WE PROCESS YOUR INFORMATION?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
Examples include:
* Delivering services to the user
* Responding to user inquiries
* Sending administrative information
* Fulfilling and managing your orders
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
We may share your personal information in the following situations:
* Business Transfers. In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition.
4. HOW LONG DO WE KEEP YOUR INFORMATION?
We keep your information as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.
5. HOW DO WE KEEP YOUR INFORMATION SAFE?
We aim to protect your personal information through a system of organizational and technical security measures.
6. DO WE COLLECT INFORMATION FROM MINORS?
We do not knowingly collect data from or market to children under 18 years of age.
7. WHAT ARE YOUR PRIVACY RIGHTS?
You may review, change, or terminate your account at any time.
If you withdraw consent, we may not be able to provide certain Services.
8. CONTROLS FOR DO-NOT-TRACK FEATURES
We do not currently respond to DNT browser signals.
9. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
Yes. If you are a resident of certain states (California, Texas, etc.), you may have additional privacy rights such as the right to request access, correction, deletion, or a copy of your personal data.
10. DO WE MAKE UPDATES TO THIS NOTICE?
Yes, we update this Privacy Notice as necessary to stay compliant with relevant laws.
11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
Dutch Four Holdings LLC
1184 Lakefield
Canyon Lake, TX 78133
United States
Email: jondean01@gmail.com
12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
You may submit a data subject access request or email us directly at jondean01@gmail.com.
